Premium Support

Find Out Why Divi Customers Rave About Our Premium Support

You won’t find better support anywhere. Divi is an amazing product and the support you get with it is invaluable.

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Get Help When You Need It

We take a hands-on approach to support. In fact, the majority of our team are part of our support staff, working around the clock to answer your questions and help you find success with Divi.

24/7 Chat & Email Support

Get Help Around The Clock With Our 24/7 Chat And Email Support

There is always someone waiting to help you on our support chat system. Just click the pink chat bubble at the bottom of your screen and ask us about anything Divi-related! We will do our best to help you and we pride ourselves in going above and beyond the call of duty. If you’d rather not use that chat system, that’s fine too. Our responses will also go to your email and you can reply there as well.

VIP Support

The Best Support, Even Faster

The support that comes with your Elegant Themes membership is already amazing. In fact, we think it's the best in the business! However, if you or your clients demand even faster support around the clock, we have you covered. Divi VIP members enjoy 30 minute response times every day of the week. Put us in your corner and we'll help you run a successful web design business.

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Remote Access

Let Us Fix Problems For You Using Divi’s Remote Access System

We like to take a hands-on approach when it comes to support. That’s why we created the Divi remote access system, which allows any websites owner to give our support team limited access to your WordPress admin panel with a click of a button. We’ll log into your website, research the issues and even fix it for you if possible. It’s a magical thing when you click a button and your problems get solved for you!

System Status

Identify Issues And Optimize Your Hosting Environment Using Divi’s System Status

Divi’s System Status identifies issues with your hosting environment so that you can fix them and ensure that Divi runs optimally. This is a great place to start when setting up your Divi site, and it eliminates the guesswork.

Safe Mode

Bypass Plugin Conflicts Using Divi Safe Mode

The huge ecosystem of WordPress and Divi products is an amazing resource. However, we have all run into plugin conflicts that can cause bugs or even crash websites. Divi Safe Mode allows you to log into your Divi websites with all plugins temporary disabled (only for you, and not your visitors). This allows you to use Divi while bypassing and identifying conflicts with other plugins. Your website will continue to run normally with plugins enabled while you are logged in using Safe Mode.

Help System

Watch Instructional Videos Right Inside Divi’s Visual Builder

Divi’s visual builder is packed full of helpful instructional videos. No matter where you are in the builder, there will be a blue help icon that you can press to learn more about whatever you are currently doing. Our help videos will play right inside the builder so that you can follow along while you watch them. It’s great!

Product Walk-Through

Get Familiar With Divi Using The Divi Product Tour

It’s easy to jump into Divi thanks to the Divi product tour. We’ll walk you through the builder and familiarize you with all the basic concepts so that you can hit the ground running and start building your website right away.

Help Information

Find Explanations For Everything Inside The Builder While Your Use It

Every Divi option and feature comes with help text. There are a lot of options in Divi, but they are easy to understand because they are always explained. Just click the help icon to get more information about whatever feature you are currently using.

Resources Galore

Divi is well documented and we continue to post new resources on our website every single day! Enjoy thousands of helpful tutorials and learn how to get the most out of Divi and WordPress.

Divi Documentation

The Divi docs are where we document every Divi element and feature in detail. There is a wealth of information here and we give you everything you need to learn Divi, even if you are a beginner.

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Daily Blog Resources

We post multiple helpful articles on our blog every day and we have been doing so for years! There are thousands of helpful posts that cover everything about Divi and WordPress.

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Weekly Instructional Videos

Our YouTube channel is filled with tons of instruction videos and video podcasts. We dig deep into every new Divi feature and show you how to get the most out of your Divi membership.

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Invest In Your Success

We take pride in the high level of support we are able to provide, but don’t just take it from us. Here are some things that our customers are saying about our support 👇

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